Contests as follows CH2 : Markovian model 2.1 markovian loss system 2.2 markovian delay system 2.3 extended markovian model CH3: non Markovian model 3.1 renewal process 3.2 poisson input general service time model 3.3 poisson input constant service time model 3.4 renewal input exponential server model 3.5 renewal input single server models CH4 : Multi-class input models 4.1 batch arrival model 4.2 priority model 4.3 multi dimensional traffic model 4.4 mixed loss and delay system 4.5 muli queue models CH5 : alternative routing systems CH6. advanced teletraffic modelsas you can see above contents, this book focuses on combining queueing theeory and network analysisbut I can't recommend this book for student who first face at queueing theory because, hard to read. and there are some errata (wrong spelling or wrong equation) and and they make me confusing.